Twitter works!
I started with Twitter about a 1.5 years ago, and tried different things. But somehow I didn’t get it to work for me and I couldnt see the added value of it either. After a quick introductory course by a friend of mine I am starting to establish interesting contacts on Twitter.
2 weeks ago I had a bad customer experience with the Dutch bank SNS. So I tweeted about it. Guess what? Within 30 minutes of my tweet I got an email from the Senior PR guy at SNS. After a good emailing about, they confirmed they are going to review their process. A couple of days later I received a follow-up email that they scheduled it for their next meeting.